PROactive Management Suite

Expert 24×7 Technical Support

UCclouds is much more than just hosting, we manage, maintain support your entire IT for a fixed monthly fee. While UCclouds EliteDesk™ solution will alleviate your standard workstation and server issues, most users will at some point require support for things like setup up a new device, software upgrades or even restoring accidentally deleted files. You can count on UCclouds to always be there for you with no unexpected costs, because total support is included in your monthly fee. Our remote technical support is available 24x7x365 via chat, phone, or email.

 

Support That Goes Beyond just Hosted

Unlike other hosted desktop providers who limit their support to hosting-related issues only, our support is all-inclusive. The UCclouds staff is fully trained to handle all kinds of IT support needs, including support for applications and local devices.

 

We Can Help With:

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  • Applications
  • Computers
  • Printers
  • Scanners
  • Laptops
  • Smartphones
  • Tablets
  • Monitors

 

 

From Reactive to Proactive with Managed Support Suite

 

24x7x365 Expert SupportNo Worries PROactive Support by UCclouds.com

UCclouds engineers are available around-the-clock to deliver quality technical support to our clients. Whether you need to update your application at three in the morning or you discover an issue with your email during the busiest part of your day, our technicians are ready to assist you at any time, day or night, so that you can focus on your business tasks.

 

From Reactive to Proactive

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!

 

 

Reactive IT Services Model 

Proactive IT Services Model 

 
  1. An IT issue is detected.
  2. You contact your IT solution provider.
  3. Once you reach your IT provider, you describe the issue as you understand it.
  4. If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.
  5. Once at your location, the issue is properly diagnosed.
  6. The issue is resolved.

  1. An RMM tool conducts oversight of your network and IT assets 24/7.
  2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.
  3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician—without disruption to your business flow!

If you are looking for a hosted desktop provider who will do more than just provide you with a hosted infrastructure, a company that will be there to provide you with the quality technical support you need, when you need it, UCclouds is the provider for you.

Satisfied Clients

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acme retail systems
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Our Address:
55 Marietta Street, STE 800
Atlanta, GA 30303
Int'l: +1 (678) 701-5677
US: (800) 719-5405
Support HOTLINE: +1 (404) 665-3085
Hours of Operation:
Security (SOC): 24x7x365
Support (NOC): 24x7x365

Secure Cloud Hosting

UCclouds provides secure cloud hosting without sacrificing the redundancy and speed you would expect from an enterprise managed cloud hosting provider. If you're searching for a HIPAA Compliant Hosting or a PCI Hosting solution, look no further than UCclouds. Our secure managed hosting HIPAA and PCI solutions are compliant ready. Rely on UCclouds as your secure cloud hosting provider.

Data Center Locations

  • ATLANTA (ATL01)
  • SEATTLE (SEA01)
  • LONDON (LON01)