Expert 24×7 Technical Support
UCclouds is much more than just hosting, we manage, maintain support your entire IT for a fixed monthly fee. While UCclouds EliteDesk™ solution will alleviate your standard workstation and server issues, most users will at some point require support for things like setup up a new device, software upgrades or even restoring accidentally deleted files. You can count on UCclouds to always be there for you with no unexpected costs, because total support is included in your monthly fee. Our remote technical support is available 24x7x365 via chat, phone, or email.
Support That Goes Beyond just Hosted
Unlike other hosted desktop providers who limit their support to hosting-related issues only, our support is all-inclusive. The UCclouds staff is fully trained to handle all kinds of IT support needs, including support for applications and local devices.
We Can Help With:
24x7x365 Expert Support
UCclouds engineers are available around-the-clock to deliver quality technical support to our clients. Whether you need to update your application at three in the morning or you discover an issue with your email during the busiest part of your day, our technicians are ready to assist you at any time, day or night, so that you can focus on your business tasks.
From Reactive to Proactive
Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!
Reactive IT Services Model
Proactive IT Services Model
If you are looking for a hosted desktop provider who will do more than just provide you with a hosted infrastructure, a company that will be there to provide you with the quality technical support you need, when you need it, UCclouds is the provider for you.