Contact Us

We're here to support you 24 hours a day, 7 days a week!

Do you have a question? Please select from one of our convenient contact options below.

If you are a current UCclouds.com Client in need of support: please login to the Client Portal to easily access your support and help ticket features.

Email

You can contact us by clicking on the appropriate Department below.

Department
 

Purpose
Sales
Mon - Fri
24 Hours a day (Phone & Ticket)
  • All pre & post-sale service requests.
  • Questions regarding any of our services.
Support
24 x 7 (Phone & Ticket)
  • Outstanding technical assistance (24 hours a day, 7 days a week).
  • Please use the Support tab within the Client Portal to submit tickets to Technical Support.
  • Additionally, you may email us as well, but be sure to include account information (domain, customer id, etc.) in your email so that we can assist you as quickly as possible.
Billing
Mon - Fri
9am - 6pm (EST)
  • Questions regarding an invoice or charge.
  • Current clients wishing to terminate an account.
  • Existing clients who would like to add or modify services.
Abuse
Mon - Fri
10am - 6pm (EST)
  • Non-clients wishing to make UBE/UCE/Spam reports.
  • Non-clients wishing to report DMCA & other international violations of law.
LIVE CHAT

We offer Live Chat for sales questions. Technical Support Questions are not handled by Live Chat yet, please open a Support Ticket for all Technical Support Questions. Also, please note that due to the sensitive nature of the information, billing-related assistance is not currently available via Live Chat. Please contact our billing staff for billing-related questions.

Call Us: (800) 719-5405
International callers please use our non toll-free number: +1 (678)701-5677

If you have any questions before you sign up, please call us! Our Customer Service Team can provides toll-free phone assistance during our regular business hours (9 AM - 5 PM EST.) 

Postal Address:

UCclouds LLC
1911 Grayson Highway
Suite 8174
Atlanta, GA 30017
 
Please note: Our phone staff is not qualified to answer billing requests at this time. For any billing inquiries, please click on the appropriate department above. Our staff thanks you in advance!

Our Address:
55 Marietta Street, STE 800
Atlanta, GA 30303
Int'l: +1 (678) 701-5677
US: (800) 719-5405
 Hours of Operation:
Security (SOC): 24x7x365
Support (NOC): 24x7x365

Secure Cloud Hosting

UCclouds provides secure cloud hosting without sacrificing the redundancy and speed you would expect from an enterprise managed cloud hosting provider. If you're searching for a HIPAA Compliant Hosting or a PCI Hosting solution, look no further than UCclouds. Our secure managed hosting HIPAA and PCI solutions are compliant ready. Rely on UCclouds as your secure cloud hosting provider.

Data Center Locations

  • ATLANTA (ATL01)
  • SEATTLE (SEA01)
  • LONDON (LON01)
  • DALLAS (DAL01)
  • LOS ANGELES (LAC01)
  • AMSTERDAM (AMS01)